Returns & Exchanges
At GORAL, we are committed to ensuring you are completely satisfied with your luxury footwear purchase. If your items aren't a perfect fit, you can return or exchange them within 30 days of delivery provided they are in original, unworn condition.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the unworn footwear in its original branded box and secure it inside a shipping carton to ensure the product remains protected during transit.
Ship the Items
Affix the prepaid shipping label provided via email and drop off the package at your nearest authorized courier location.
Inspection and Refund
Once our artisans inspect the returned items for quality, we will process your refund or dispatch your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing